Last updated: May 22, 2026

 

Overview

This website is operated by Nantong Kangzhu Import and Export Trading Co., Ltd. under the trade name KONLLEN Billiards. Throughout the site, the terms "KONLLEN", "we", "us" and "our" refer to KONLLEN Billiards and its online store at konllen.com.

By visiting our website, creating an account, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service, together with any policies referenced on this website, including our Privacy Policy, Shipping Policy and Refund & Return Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website, use our services, or purchase products from us.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for your minor dependents to use this site.

You may not use our products, website, images, content, services, or any part of our store for any illegal, unauthorized, fraudulent, or harmful purpose.

You must not transmit viruses, malware, harmful code, scraping tools, automated attack tools, or any content that may damage, disrupt, overload, or interfere with the operation of the website.

Any breach of these Terms may result in the immediate suspension or termination of your access to our website and services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over different networks. Payment card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, scrape, reverse engineer, or exploit any portion of the website, service, product content, product images, product descriptions, or access to the service without our prior written permission.

The headings in these Terms are provided for convenience only and do not affect the interpretation of these Terms.

3. Accuracy of Information

We make reasonable efforts to provide accurate and up-to-date information on our website. However, we do not guarantee that all information is complete, current, accurate, or error-free.

Product descriptions, specifications, compatibility information, images, color displays, package details, prices, promotions, delivery estimates, and availability may contain errors, omissions, or changes.

The information on this website is provided for general product and shopping reference only. Any reliance on the information on this site is at your own risk.

We reserve the right to update, modify, correct, or remove website content at any time without prior notice, except where required by applicable law.

4. Product Information, Images and Natural Variations

KONLLEN sells billiards equipment and related products, including but not limited to pool cues, carbon fiber cues, maple cues, cue shafts, break cues, jump cues, break jump cues, cue cases, billiard tables, extensions, joint protectors, tips, gloves, chalk accessories, cleaning tools and other billiards accessories.

We make every effort to display product images, colors, materials and details as accurately as possible. However, we cannot guarantee that your screen or device will display colors, wood tones, carbon fiber texture, metal finishes, leather grain, inlay details, or other visual effects accurately.

Products made with natural wood, leather, abalone, shell, stone, veneer, hand-inlaid details, hand-polished finishes, or other natural or handcrafted materials may vary slightly in color, texture, grain, pattern, weight, balance, and appearance. Such variations are part of the natural and handcrafted character of the product and are not necessarily defects.

Cue specifications such as weight, diameter, length, balance, shaft fit, joint fit, and accessory compatibility may vary slightly due to manufacturing tolerances, measurement methods, material behavior, or product version updates.

5. Pricing, Availability and Product Changes

Prices for our products are subject to change without notice.

We reserve the right to modify, discontinue, upgrade, or replace any product, service, packaging, accessory set, or part of the website at any time without prior notice.

Some products may be available in limited quantities, limited releases, pre-order batches, special finishes, or limited accessory packages. Availability is not guaranteed until your order is confirmed and accepted by us.

We are not liable to you or any third party for any modification, price change, stock change, suspension, or discontinuation of products or services.

6. Orders, Billing and Account Information

We reserve the right to refuse, cancel, limit, or review any order placed with us. We may limit or cancel quantities purchased per person, per household, per account, per billing address, per shipping address, per payment method, or per order.

If we modify or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, phone number, or account information provided at the time of purchase.

You agree to provide current, complete and accurate purchase, account, billing, shipping and contact information for all orders placed through our store. You also agree to promptly update your information so that we can complete your transactions and contact you when needed.

We are not responsible for delays, failed delivery, address correction fees, customs issues, carrier return fees, or lost packages caused by incorrect, incomplete, outdated, inaccessible, or undeliverable information provided by the customer.

7. Payment, Fraud Prevention and Order Review

All payments must be made using the payment methods available on our website at the time of purchase. Payment authorization does not guarantee that an order has been accepted or will be fulfilled.

We may review orders for fraud prevention, payment risk, unusual purchase behavior, address inconsistency, suspected resale abuse, or suspected violation of these Terms.

We reserve the right to request additional verification, refuse an order, cancel an order, or refund an order if we believe the order is fraudulent, unauthorized, high-risk, abusive, or in violation of these Terms.

8. Shipping, Delivery and Customs

Shipping times, delivery estimates and carrier services are estimates only and are not guaranteed unless expressly stated in writing. Delivery may be affected by carrier delays, customs clearance, weather, holidays, remote-area service limits, incorrect addresses, recipient unavailability, import procedures, or other circumstances beyond our control.

For international orders, customers may be responsible for import duties, taxes, customs clearance charges, brokerage fees, remote-area surcharges, or other fees required by the destination country or carrier, unless otherwise stated at checkout.

For large items such as billiard tables or oversized packages, delivery may require special freight arrangements, recipient phone confirmation, unloading preparation, appointment scheduling, or additional delivery coordination. Customers should confirm address accessibility, freight receiving conditions and local requirements before placing an order.

Please review our Shipping Policy for more details about shipping methods, delivery expectations, and related responsibilities.

9. Returns, Refunds, Exchanges and Warranty Handling

Returns, refunds, exchanges and warranty-related handling are governed by our Refund & Return Policy and any additional warranty terms stated on the relevant product page or communicated by KONLLEN in writing.

To help us process a return, refund, exchange, missing item, damage report, compatibility issue, or warranty claim, you may be required to provide your order number, photos, videos, packaging images, shipping label images, product serial or model information, and a clear description of the issue.

Products must be used, maintained, assembled, transported and stored properly. Damage caused by misuse, abuse, accidental impact, improper storage, incorrect assembly, unauthorized repair, modification, exposure to extreme heat, humidity, water, chemicals, excessive force, or normal wear and tear may not qualify for return, refund, exchange, or warranty service, except where required by applicable law.

Customized products, engraved products, special-order items, pre-order items, dealer orders, wholesale orders, clearance items, and large freight items may be subject to additional return or cancellation restrictions, unless the product is defective or applicable law provides otherwise.

10. Product Use, Safety and Care

Billiards equipment should be used responsibly and only for its intended purpose. Customers are responsible for using cues, shafts, tips, extensions, cases, billiard tables and accessories safely and properly.

Cue shafts, cue tips, joints, extensions, table components and accessories may require proper installation, care, cleaning and maintenance. Improper installation, over-tightening, dropping, impact, sanding, unauthorized modification, or incompatible parts may affect performance and may cause damage.

Carbon fiber shafts, maple shafts, leather wraps, wood butts, hand-inlaid materials and high-gloss finishes should be protected from extreme temperature, high humidity, water exposure, direct sunlight for extended periods, strong chemicals, and improper storage.

KONLLEN is not responsible for injury, property damage, product damage, performance issues, or third-party claims caused by misuse, unsafe handling, improper installation, unauthorized modification, or use outside the intended billiards purpose, to the extent permitted by applicable law.

11. Dealer, Wholesale and Business Inquiries

Dealer, wholesale, distributor, club, training venue, OEM, customization, sponsorship, affiliate, or business cooperation inquiries may be subject to separate written agreements, pricing rules, authorization terms, market policies, minimum order quantities, territory rules, brand usage requirements and after-sales handling procedures.

Unless expressly confirmed in a separate written agreement, placing an order through this website does not create any distributor relationship, exclusive territory right, reseller authorization, sponsorship relationship, agency relationship, joint venture, employment relationship, or partnership with KONLLEN.

12. Third-Party Tools and Links

We may provide access to third-party tools, links, payment services, shipping services, tracking tools, apps, social media platforms, affiliate platforms, review platforms, or other services that we do not own, monitor, control, or manage.

Third-party tools and links are provided for your convenience and are used at your own risk. We are not responsible for the content, accuracy, policies, privacy practices, security, availability, errors, fees, or services of third-party websites or platforms.

Please review the terms and policies of any third-party provider before using its services.

13. User Comments, Reviews, Feedback and Submissions

If you send us comments, reviews, photos, videos, product feedback, suggestions, ideas, proposals, designs, testimonials, social media tags, or other submissions, whether online, by email, through our website, by social media, by message, or otherwise, you grant us permission to use, edit, copy, publish, translate, display, distribute and adapt such content for customer service, product improvement, marketing, advertising, website content, social media, dealer materials, and related business purposes, to the extent permitted by applicable law.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, moral rights, confidential information, or other personal or proprietary rights.

You must not submit unlawful, abusive, obscene, misleading, defamatory, discriminatory, harmful, malicious, or spam content, or any content containing viruses, malware, or harmful code.

You are solely responsible for the accuracy and legality of any content you submit.

14. Intellectual Property

All trademarks, logos, brand names, product names, images, videos, product descriptions, designs, layout, graphics, icons, website content, downloadable materials, and other intellectual property on this website are owned by or licensed to KONLLEN or its affiliates, suppliers, or licensors, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, resell, publish, display, upload, create derivative works from, or use our intellectual property for commercial purposes without our prior written permission.

Unauthorized use of KONLLEN brand assets, product images, product videos, logos, product descriptions, technical content, dealer materials, or website content may result in legal action or termination of access to our services.

15. Personal Information, Privacy and Cookies

Your submission of personal information through our store is governed by our Privacy Policy. Please review our Privacy Policy for more information about how we collect, use, protect and share personal information.

We may use cookies and similar technologies to provide, improve and personalize the shopping experience, analyze website performance, support advertising and marketing activities, and operate our online store. Your use of the website may be subject to our Privacy Policy and any applicable cookie notice displayed on the website.

16. Prohibited Uses

You are prohibited from using the website, products, content or services for any unlawful purpose; to violate any law or regulation; to infringe upon our intellectual property rights or the rights of others; to submit false or misleading information; to upload or transmit viruses, malware, harmful code, spam, phishing content, scraping tools, bots, or automated abuse; to collect or track personal information of others; to harass, abuse, insult, harm, defame, intimidate or discriminate against others; to interfere with security features; to attempt unauthorized access; or to engage in any activity that may damage KONLLEN, our customers, our partners, or our website.

We reserve the right to terminate your access to the website or services for violating any prohibited use.

17. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website or in our services that contains typographical errors, inaccuracies, omissions, outdated details, or incomplete information. These may relate to product descriptions, product specifications, compatibility, pricing, promotions, offers, shipping charges, transit times, delivery estimates, product availability, images, packages, or accessory inclusions.

We reserve the right to correct errors, update information, change or cancel orders, modify content, or remove inaccurate information at any time without prior notice, including after an order has been submitted, to the extent permitted by applicable law.

18. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, error-free, or free from defects.

Except where expressly stated otherwise, all products and services are provided on an "as is" and "as available" basis, to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, KONLLEN Billiards, Nantong Kangzhu Import and Export Trading Co., Ltd., and their directors, employees, affiliates, partners, suppliers, contractors, service providers and licensors shall not be liable for any direct, indirect, incidental, punitive, special, consequential, exemplary, or similar damages arising from your use of the website, services, or products purchased through the website.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some of these limitations may not apply to you. Nothing in these Terms is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.

19. Indemnification

You agree to indemnify, defend and hold harmless KONLLEN Billiards, Nantong Kangzhu Import and Export Trading Co., Ltd., and their affiliates, partners, officers, directors, employees, agents, contractors, suppliers, service providers and licensors from and against any claim, demand, liability, loss, damage, cost or expense, including reasonable attorneys fees, arising from your breach of these Terms, misuse of the website or services, violation of any law, violation of third-party rights, or content you submit.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions shall remain valid and enforceable.

21. Termination

These Terms remain effective unless terminated by either you or us.

You may terminate these Terms at any time by discontinuing use of our website and services.

If we determine that you have violated these Terms, we may suspend or terminate your access to our services at any time without notice. You will remain responsible for any amounts due up to the date of termination.

22. Entire Agreement

These Terms, together with any policies or operating rules posted on this website, constitute the entire agreement between you and KONLLEN regarding your use of the website, services and products purchased through the website.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

23. Governing Law

These Terms of Service and any separate agreements under which we provide services or products to you shall be governed by and interpreted in accordance with the laws of China, unless mandatory consumer protection laws in your country or region provide otherwise.

Nothing in these Terms is intended to limit any non-waivable rights or remedies that you may have under applicable consumer protection laws.

24. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes. Your continued use of the website or services after any changes are posted constitutes acceptance of those changes.

25. Contact Information

If you have any questions about these Terms of Service, please contact us:

Trade Name: Nantong Kangzhu Import and Export Trading Co., Ltd.

Brand: KONLLEN Billiards

Website: https://www.konllen.com

Customer Support: customerservice@konllen.com

Pre-Sales & After-Sales Support: konllencues@163.com

WhatsApp Support: +86 177 2161 1001

Tel: +86 400 860 0147

Address: No. 8 Huanghe Road, Haian City, Nantong City, Jiangsu Province, China 226600