Privacy Policy

Last updated: June 11, 2025

KONLLEN Billiards operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience.

Our store is powered by Shopify, which helps us provide our online shopping services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with our website and services, we may collect the following types of personal information:

• Contact information, such as your name, billing address, shipping address, phone number, and email address.
• Payment and transaction information, such as payment method, order details, transaction records, and payment confirmation.
• Account information, such as your username, password, account preferences, and settings.
• Shopping activity, such as products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel.
• Communications with us, such as information you provide when contacting our customer support team.
• Device and usage information, such as your IP address, browser type, device information, network connection, and how you interact with our website.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us, or otherwise provide your information.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From Shopify and other service providers that help us operate our store and provide services.
• From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide and Improve Our Services

We use your information to process orders, accept payments, arrange shipping, provide customer support, manage your account, handle returns and exchanges, and improve your shopping experience.

Marketing and Advertising

We may use your information to send promotional emails, show relevant advertisements, recommend products, or provide updates about KONLLEN products and services. You may opt out of marketing emails at any time by using the unsubscribe link in our emails.

Security and Fraud Prevention

We use personal information to help protect our website, verify accounts, detect fraud, prevent unauthorized activity, and maintain a secure shopping experience.

Communication

We use your information to respond to your questions, provide order updates, offer customer support, and maintain our relationship with you.

Legal Compliance

We may use your information to comply with applicable laws, respond to legal requests, enforce our terms and policies, or protect our rights and the rights of others.

How We Share Personal Information

We may share your personal information in certain circumstances, including:

• With Shopify and service providers who help us operate our website, process payments, fulfill orders, provide shipping, manage customer support, analyze data, and provide other services.
• With shipping carriers and logistics partners to deliver your order.
• With business and marketing partners for advertising or promotional purposes, where permitted by law.
• With our affiliates or related business entities.
• When required by law, legal process, or government request.
• In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

Relationship with Shopify

Our website is hosted by Shopify. Shopify may collect and process personal information related to your access and use of our store in order to provide and improve its services.

Information you submit through our website may be transmitted to and processed by Shopify and its service providers, including in countries outside your country of residence.

To learn more about how Shopify uses personal information, please review Shopify’s Consumer Privacy Policy.

Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, improve user experience, and support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access or know what personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to receive a copy of your personal information.
• The right to opt out of certain marketing communications.
• The right to opt out of certain targeted advertising or sharing of personal information, where applicable.

These rights may vary depending on your location and applicable law. To exercise your rights, please contact us using the information below.

If you are located in the European Economic Area or the United Kingdom, you may also have the right to object to certain processing, request restriction of processing, or withdraw consent where processing is based on consent.

Marketing Communications

If you receive promotional emails from us, you may opt out at any time by clicking the unsubscribe link included in our emails. Even if you opt out of marketing emails, we may still send you non-promotional messages related to your account, orders, shipping, or customer service.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. When required by law, we will use appropriate safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Email: konllencues@163.com
Address: No. 8 Huanghe Road, Haian City, Nantong City, Jiangsu Province, China 226600

For the purposes of applicable data protection laws, KONLLEN Billiards is the data controller of your personal information.