Everything is good in general, I've not received the order package yet, because I'm living in another country so might take longer, the price is reseason, my suggestion here is if Konllen focus on selling products internationally, then the website should have more feature for tracking delivery, so customers can track where is the order at at that time, just to make sure. I love the design of Konllen, the cue case, chalk, gloves are quite diverse, properly will visit again for more orders in the future.
Good cues, good service.
Thank you so much
They appreciate cut and details, things that aren't so obvious.
We currently offer free shipping in the US, Japan, Korea, and selected countries in Southeast Asia and Europe. The specific shipping fee is subject to the order payment page. Some unusual bulk items may be subject to overweight charges, we will notify you by email or phone, or you can contact us to upgrade delivery.
About VAT and customs duties
Import taxes and duties vary by country and may be required by your country of residence. These are not included in our order amount and are your responsibility to pay, but we will do our best to help you.
When will my order be shipped
We usually send you your order within 1-3 days. If you encounter an out-of-stock status, we will contact you for a refund or replacement.
About shipping channels
We usually send to you via UPS, Fedex IP, DHL. When the package is dispatched, we will send you the delivery diagram and tracking number. Please note that the logistics information will be updated within 7 days and please subscribe to our mailbox, otherwise you will not see the information. If you have any questions please contact us email@example.com
About Shipping Problems：
If you do not receive the shipment within the estimated delivery time, or if the shipment has been delivered but not owned by you. If your shipment is damaged when it arrives, please do not open the box or remove any packaging materials and take a picture and send us an email, we will deal with it in time and compensate you.
* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.